Patient Survey Analysis

The results so far are shown below.

Total responses: 150

1When did you last see a Doctor at the Surgery?
     In the past 3 months118
 79%
     Between 3 and 6 months ago15
 10%
     More than 6 months ago12
 8%
     I have never been seen at my present Surgery 4
 2%
2If you haven't seen a Doctor in the past 6 months, why is that?
     I haven't need to see a doctor19
 12%
     I couldn't be seen at a convenient time00%
     I couldn't get to my appointment easily2
 1%
     I didn't like or trust the doctors00%
     Another reason 3
 2%
3Which of the following methods would you prefer to use to book an appointment at the Surgery?
     In person31
 20%
     By phone118
 78%
     Online42
 28%
     No preference 12
 8%
4Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days that the Surgery was open?
     Yes121
 81%
     No 28
 18%
5If you weren't able to be seen during the next 2 working days that the Surgery was open, why was that?
     There weren't any appointments26
 17%
     Times offered didn't suit8
 5%
     Appointment was with a Doctor who I didn't want to see7
 4%
     A nurse was free but I wanted to see a Doctor00%
     Another reason 10%
6Have you ever had a telephone consultation?
     Yes37
 25%
     No 108
 74%
7Would you consider making an appointment for a telephone consultation in future?
     Yes108
 75%
     No 36
 25%
8If your answer to Q7 is Yes, then what situation would you use a telephone Consultation for?
     New Urgent problem48
 32%
     New routine problem46
 30%
     When a face to face appointment was not available70
 46%
     Other 10
 6%
9In the past 6 months, have you tried to book ahead for an appointment with a Doctor? (By 'booking ahead' we mean booking an appointment more than two working days in advance.)
     Yes89
 63%
     No 52
 36%
10Last time you tried, were you able to get an appointment with a Doctor more than 2 working days in advance?
     Yes82
 73%
     No 29
 26%
11Missed appointments are a problem for the practice. Have you ever missed an appointment without notifying the practice in advance?
     Yes15
 10%
     No 134
 89%
11 a)Can you easily contact the Practice when you wish to cancel an appointment?
     Always98
 74%
     Most of the time24
 18%
     Usually6
 4%
     Sometimes2
 1%
     Never 10%
12Is there a particular Doctor you prefer to see at the Surgery?
     Yes85
 56%
     No65
 43%
     There is usually only one Doctor at my Surgery 00%
13How often do you see the Doctor you prefer?
     Always or most of the time53
 42%
     A lot of the time22
 17%
     Some of the time24
 19%
     Never or almost never12
 9%
     Not tried at this Surgery 15
 11%
14How many days do you usually have to wait to get an appointment with the Doctor of your choice?
     My Doctor does not have an appointment system3
 2%
     Don't usually get an appointment with the Doctor of my choice17
 14%
     Same day8
 7%
     Next day19
 16%
     2 days36
 31%
     3 days15
 13%
     4-5 days14
 12%
     8 days or longer 2
 1%
15The last time you saw a Doctor at the surgery how good was the Doctor at each of the following:
15 a)Giving you enough time?
     Very good96
 66%
     Good42
 28%
     Neither good nor poor4
 2%
     Poor3
 2%
     Very poor 00%
15 b)Asking about your symptoms?
     Very good94
 65%
     Good39
 27%
     Neither good nor poor7
 4%
     Poor2
 1%
     Very poor 10%
15 c)Listening?
     Very good94
 65%
     Good39
 27%
     Neither good nor poor6
 4%
     Poor4
 2%
     Very poor 10%
15 d)Explaining tests and treatments?
     Very good78
 57%
     Good42
 30%
     Neither good nor poor11
 8%
     Poor3
 2%
     Very poor 2
 1%
15 e)Involving you in decisions about your care?
     Very good81
 58%
     Good37
 26%
     Neither good nor poor13
 9%
     Poor6
 4%
     Very poor 10%
15 f)Treating you with care and concern?
     Very good100
 68%
     Good31
 21%
     Neither good nor poor9
 6%
     Poor3
 2%
     Very poor 3
 2%
15 g)Taking your problems seriously?
     Very good95
 65%
     Good34
 23%
     Neither good nor poor9
 6%
     Poor4
 2%
     Very poor 3
 2%
15 h)Helping you to understand your problems?
     Very good83
 58%
     Good37
 26%
     Neither good nor poor12
 8%
     Poor7
 4%
     Very poor 2
 1%
15 i)Your Doctor's ability to help you keep yourself healthy by promoting good lifestyle advice?
     Very good50
 48%
     Good31
 30%
     Neither good nor poor20
 19%
     Poor2
 1%
     Very poor 00%
16Did you have confidence and trust in the Doctor you saw?
     Yes, definitely109
 74%
     Yes, to some extent32
 21%
     No, not at all3
 2%
     Don't know / can't say 2
 1%
17How easy is it for you get an appointment with a Practice Nurse at the Surgery?
     Very65
 55%
     Fairly49
 41%
     Not easy3
 2%
     Not at all 00%
18Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following:
18 a)Giving you enough time?
     Very good92
 74%
     Good28
 22%
     Neither good nor poor3
 2%
     Poor00%
     Very poor 00%
18 b)Asking about your symptoms?
     Very good86
 71%
     Good31
 25%
     Neither good nor poor4
 3%
     Poor00%
     Very poor 00%
18 c)Listening?
     Very good89
 72%
     Good30
 24%
     Neither good nor poor4
 3%
     Poor00%
     Very poor 00%
18 d)Explaining tests and treatments?
     Very good81
 67%
     Good34
 28%
     Neither good nor poor4
 3%
     Poor10%
     Very poor 00%
18 e)Involving you in decisions about your care?
     Very good77
 65%
     Good35
 29%
     Neither good nor poor6
 5%
     Poor00%
     Very poor 00%
18 f)Treating you with care and concern?
     Very good88
 72%
     Good29
 23%
     Neither good nor poor5
 4%
     Poor00%
     Very poor 00%
18 g)Taking your problems seriously?
     Very good85
 70%
     Good30
 25%
     Neither good nor poor5
 4%
     Poor00%
     Very poor 00%
19In general, how satisfied are you with the care you get at the Surgery?
     Very satisfied112
 76%
     Fairly satisfied26
 17%
     Neither satisfied nor dissatisfied5
 3%
     Quite dissatisfied2
 1%
     Very dissatisfied 2
 1%
20Would you recommend the Surgery to someone who has just moved to your local area?
     Yes136
 92%
     Might4
 2%
     Not sure4
 2%
     Probably not2
 1%
     Definitely not 10%
21Do you have any additional comments?
 [text response - use View Comments]

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